What is the PSTN and ISDN Switch Off?
The Public Switch Telephone Network (PSTN) is ageing and will reach the end of life in December 2025. … At the end of December 2025 traditional telephony, including fixed lines and services in the Public Switch Telephone Network (PSTN) will be switched off and withdrawn from service.
We help you transform your telephony system and create a more flexible working environment.
Everything your team needs in a telephone system that is both dynamic and flexible for your business teams.
Convert any desktop or mobile device into a business phone, by simply installing a desktop application that allows calls to be received directly from these devices. Wherever your team is, make it easy for them to control and manage incoming calls to their departments. This allows you’re business to reduce its costs and become more equipped for ever evolving remote working environment.
A simple but effective way of managing calls that provides an informative range of choices to help reduce losing incoming calls. This helps to not only improve the customer experience but to also lower your call costs.
Easy to use web portal to review call statistics and understand what is driving your business calls. Customisable or pre-defined reporting including real time views and optional wallboards, so your management team can make insightful decisions. Instantly view what needs to change to improve customer service, monitor time to answer, manage calls more efficiently, analyse internal call patterns and see how many calls are being abandoned with the ability to return them instantly.
Provide a cost-effective solution to call routing and monitor multiple sites, where a more traditional phone and side car solution are not achievable. With the receptionist console, ensure that all calls are answered professionally to maintain great customer service and experience.
An expansion on the standard service, but this call centre option enables businesses to effectively manage their call centre, agents, and boost productivity. Helping teams deliver an outstanding customer experience.
Amazing features to make sure your business can scale effectively.
Hunt Group
Easily create groups for distributing and
allocating calls.
Call Park
Easily place a call on hold and transfer to
another device.
Call Queuing
Places calls into an orderly queue, so you next call is ready when you hang up.
Auto Attendant
Create an easy navigation to departments with menu options for call routing.
Presence or pre-set
Use Presence or Pre-set availability profiles to manage incoming calls.
Call Recording
Setup automatic call recording for training and compliance purposes.
Busy Lamp Keys
Busy lamp keeps help notify your team of when you’re not available.
Call Transfer
Transfer any call to either an internal or
external number.
N-Way Call
Collaborate with colleagues using N-Way for a more convenient team conversation.
Hold Music
Create a better customer experience by adding hold music to your calls.
Last number redial
A quick redial option to help your team make
quicker calls.
Call forwarding
Manage incoming calls more effectively by forwarding to members.
Do not disturb
Make it clear to your team when you’re not
available.
Call rejection
Reject anonymous calls or create selective call rejection to eliminate unwanted calls.
Departments & groups
Create customisable settings for groups or business departments.
Call pick up
Answer a call for a group
member.
Diversion inhibitors
Minimise negative interactions by stopping calls from being passed on and on.
Click to dial
An easy user interface makes it quick for
click to dial.
Automatic callback
Create automatic call-back rules to keep your teams productive.
Company diretcory
Create company directories for teams to access on
handsets.
One number anywhere
Never miss a call with One Number Anywhere or Sequential Ringing.
We help you find the perfect combination of phones to suit your business requirements. We offer a wide range of desktop or soft phones.
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Neglecting the fact that Open Reach will be switching off all PSTN and ISDN operations on their network, which will mean all businesses using an older PBX system will need to change regardless. A cloud hosted telephony system is perfect for dynamic businesses wanting to be flexibly with scaling up or down its operations, employees who are regularly on the move and or who have moved to a hybrid office environment.
This will depend on your unique user case, as the size of the business and what you intend to use it for will provide guidance on if it is suitable or not. However, in our experience we have seen great results for dynamic teams looking for the ability to increase customer experience, scalability based on team sizes and new remote working environments.
This largely depends on the speed of your internet provider, as VoIP operates over the internet. However, you will hear a vast improvement on your call quality compared to your traditional PBX system. This is largely due to landlines not having much audio bandwidth, resulting in muffled or distorted audio.
The price of a VoIP system can vary by provider; however, it can start from as little as £5.99 per phone, per month for basic VoIP system that provides no hardware. This price can rise as high as a few thousand a month, dependant on quantity of users, software and hardware included in the agreement.
Required for a managed service, a contractual agreement would need to be signed to help protect both businesses. Our VoIP plans can vary from 12 – 120-month agreements and all depend on the requirements of the customer.
No, you can transition from an existing copper wired PBX system or have absolutely nothing to start from. Our VoIP services can be the first system you’ve ever used or be added to an existing telephony system as a replacement.
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Either request a call back or book a consultation with one of the team and find out more about improving your call quality, reliability and mobility.
