What is the PSTN and ISDN Switch Off?

The Public Switch Telephone Network (PSTN) is ageing and will reach the end of life in December 2025. … At the end of December 2025 traditional telephony, including fixed lines and services in the Public Switch Telephone Network (PSTN) will be switched off and withdrawn from service.

WHY CHOOSE US

Enhance phone flexibility

We help you transform your telephony system and create a more flexible working environment.

A modern business needs to be flexible, it needs to be able to increase or decrease phone devices. Our dedicated VoIP service makes it easy for you to switch, adjust volumes and improve call quality. With us, you have more resources to grow your business.
Benefits:
  • Low Cost. VoIP is a low cost alternative to the traditional telephone system
  • Higher Call Quality
  • Flexibility
  • Reliable
  • Scalable
  • Portability

VoIP ISO

SERVICES FEATURES

What we offer with VoIP

Everything your team needs in a telephone system that is both dynamic and flexible for your business teams.

Soft Client

Soft client

Make and receive calls from anywhere using your mobile or desktop device

Convert any desktop or mobile device into a business phone, by simply installing a desktop application that allows calls to be received directly from these devices. Wherever your team is, make it easy for them to control and manage incoming calls to their departments. This allows you’re business to reduce its costs and become more equipped for ever evolving remote working environment.

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Call queuing

Call queuing

Enhance your customers experience with call queuing that delivers calls when members becomes available

A simple but effective way of managing calls that provides an informative range of choices to help reduce losing incoming calls. This helps to not only improve the customer experience but to also lower your call costs.

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Managed reporting

Managed reporting

Create reports on call quantity, who handles them and how they’re being processed

Easy to use web portal to review call statistics and understand what is driving your business calls. Customisable or pre-defined reporting including real time views and optional wallboards, so your management team can make insightful decisions. Instantly view what needs to change to improve customer service, monitor time to answer, manage calls more efficiently, analyse internal call patterns and see how many calls are being abandoned with the ability to return them instantly.

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Receptionist console

Receptionist console

Using a simple UI, easily manage incoming calls and call routing to single or multi-sites

Provide a cost-effective solution to call routing and monitor multiple sites, where a more traditional phone and side car solution are not achievable. With the receptionist console, ensure that all calls are answered professionally to maintain great customer service and experience.

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Call centre

Call centre

A cloud-based platform with an easy-to-use web portal that can be configured to manage inbound call centre capabilities.

An expansion on the standard service, but this call centre option enables businesses to effectively manage their call centre, agents, and boost productivity. Helping teams deliver an outstanding customer experience.

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Features

Amazing features to make sure your business can scale effectively.

Hunt Group

Easily create groups for distributing and
allocating calls.

Call Park

Easily place a call on hold and transfer to
another device.

Call Queuing

Places calls into an orderly queue, so you next call is ready when you hang up.

Auto Attendant

Create an easy navigation to departments with menu options for call routing.

Presence or pre-set

Use Presence or Pre-set availability profiles to manage incoming calls.

Call Recording

Setup automatic call recording for training and compliance purposes.

Busy Lamp Keys

Busy lamp keeps help notify your team of when you’re not available.

Call Transfer

Transfer any call to either an internal or
external number.

N-Way Call

Collaborate with colleagues using N-Way for a more convenient team conversation.

Hold Music

Create a better customer experience by adding hold music to your calls.

Last number redial

A quick redial option to help your team make
quicker calls.

Call forwarding

Manage incoming calls more effectively by forwarding to members.

Do not disturb

Make it clear to your team when you’re not
available.

Call rejection

Reject anonymous calls or create selective call rejection to eliminate unwanted calls.

Departments & groups

Create customisable settings for groups or business departments.

Call pick up

Answer a call for a group
member.

Diversion inhibitors

Minimise negative interactions by stopping calls from being passed on and on.

Click to dial

An easy user interface makes it quick for
click to dial.

Automatic callback

Create automatic call-back rules to keep your teams productive.

Company diretcory

Create company directories for teams to access on
handsets.

One number anywhere

Never miss a call with One Number Anywhere or Sequential Ringing.

PRODUCTS

Hardware to complement the perfect service

We help you find the perfect combination of phones to suit your business requirements. We offer a wide range of desktop or soft phones.

FAQs

We’ve got the answer

 

Is VoIP suitable for my business?

Neglecting the fact that Open Reach will be switching off all PSTN and ISDN operations on their network, which will mean all businesses using an older PBX system will need to change regardless. A cloud hosted telephony system is perfect for dynamic businesses wanting to be flexibly with scaling up or down its operations, employees who are regularly on the move and or who have moved to a hybrid office environment.

What should I look for in a cloud phone system?

This will depend on your unique user case, as the size of the business and what you intend to use it for will provide guidance on if it is suitable or not. However, in our experience we have seen great results for dynamic teams looking for the ability to increase customer experience, scalability based on team sizes and new remote working environments.

How is the call quality of a VoIP phone?

This largely depends on the speed of your internet provider, as VoIP operates over the internet. However, you will hear a vast improvement on your call quality compared to your traditional PBX system. This is largely due to landlines not having much audio bandwidth, resulting in muffled or distorted audio.

How much does a VoIP phone system cost?

The price of a VoIP system can vary by provider; however, it can start from as little as £5.99 per phone, per month for basic VoIP system that provides no hardware. This price can rise as high as a few thousand a month, dependant on quantity of users, software and hardware included in the agreement.

Do I need to sign a contract?

Required for a managed service, a contractual agreement would need to be signed to help protect both businesses. Our VoIP plans can vary from 12 – 120-month agreements and all depend on the requirements of the customer.

Do I need to have an existing VoIP phone?

No, you can transition from an existing copper wired PBX system or have absolutely nothing to start from. Our VoIP services can be the first system you’ve ever used or be added to an existing telephony system as a replacement.

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Need more a more reliable phone system?

Either request a call back or book a consultation with one of the team and find out more about improving your call quality, reliability and mobility.

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