Transforming Print Efficiency and Reliability for DPR Press Limited

About the Business

DPR Press Limited, trading as Riverside Printers, is a commercial printing company specialising in fast-turnaround print jobs, including next-day delivery services. Based in Corby, Northampton, the company has been serving businesses across the UK for 15 years. With a dedicated team of 18 employees, Riverside Printers prides itself on delivering high-quality prints with exceptional speed and reliability.

The Challenges

Riverside Printers faced significant operational challenges due to unreliable equipment and poor service from their existing supplier. Frequent machine breakdowns, slow response times for maintenance, and inconsistent consumable replenishments were impacting productivity and customer commitments. Additionally, their supplier lacked an upgrade path, offering only similar devices without real performance improvements. Seeking a long-term, strategic solution, Riverside Printers needed a provider that could address these issues comprehensively and future-proof their printing operations.

The Problems to Solve

• Frequent machine breakdowns causing operational disruptions.
• Slow service response times leading to extended downtime.
• Unreliable consumable replenishment affecting production continuity.
• Lack of an upgrade path limiting growth and efficiency improvements.
• High total cost of ownership due to inefficiencies and repair costs.

How the Conversation Started

Our discussion with Riverside Printers began at Drupa, the world’s leading print technology exhibition. This provided the perfect opportunity to discuss industry advancements and explore how the latest innovations could help address their ongoing challenges. As we explored their specific business requirements, it became clear that a tailored, technology-driven solution was needed to ensure long-term reliability and scalability.

At Drupa, Landall Services also offered a dedicated concierge service to assist businesses in navigating the vast exhibition, identifying relevant technologies, and connecting with the right industry experts. This service reinforced our consultative, independent approach by providing tailored guidance on the latest innovations without vendor bias, ensuring that companies could make informed decisions based on their specific operational needs.

Why They Engaged with Landall Services

Landall Services’ independent, multi-branded approach allowed us to provide a tailored solution that other suppliers could not. Our extensive access to leading manufacturers ensured that Riverside Printers had the best technology options available, avoiding vendor lock-in. Additionally, our consultative approach enabled us to align the solution precisely with their business needs.

One of the key factors that set us apart was our One and All approach, which reflects our commitment to offering impartial, transparent advice and access to a wide range of solutions. Riverside Printers appreciated that we could offer products from all major manufacturers, giving them the flexibility to choose the best-fit solution without being tied to one brand or product line. This holistic approach ensures that the technology we recommend is aligned with the customer’s long-term goals and operational requirements, rather than being influenced by the constraints of a single supplier.

The long-standing reputation of our consultants further reinforced trust and confidence in our ability to deliver results.

Why We Were Uniquely Positioned to Address This Challenge

Landall Services conducted a detailed consultation to assess Riverside Printers’ needs, budget, and print volume, then identified the best solution by selecting future-proof Canon imagePRESS models and improving service response times, ensuring scalability, reliability, and reduced downtime. Here’s how the process unfolded:

Stage 1: Discovery & Initial Engagement

Landall Services first connected with Riverside Printers at Drupa, the world’s leading print technology exhibition.

Activity Highlights:

• Open dialogue around industry challenges and goals.
• Exploration of Riverside Printers’ pain points.
• Introduction to Landall Service’s independent, consultative approach.
• Landall Services provided a dedicated concierge service to guide businesses through the event, helping them discover the right technologies and speak to key suppliers.

Stage 2: Business Needs Assessment

Activity Highlights:

• Comprehensive review of existing print environment.
• Identification of performance issues, service gaps, and upgrade limitations.
• Deep dive into: equipment breakdown frequency, cost of ownership, impact on productivity and customer delivery.
• Evaluation of future business scalability requirements.

Stage 3: Consultative Solution Design

Landall Services leveraged its multi-brand supplier network and consultative methodology to craft a tailored, scalable solution.

Activity Highlights:

• Assessment of available hardware from major manufacturers.
• Recommendation of Canon imagePRESS V1350 and Canon imagePRESS V1000 to address current and future needs.
• Development of a comprehensive service and maintenance plan including: proactive maintenance scheduling, automated consumables replenishment, faster multi-channel support via UK helpdesk and external engineering resources.

Stage 4: Implementation

Activity Highlights:

• Deployment of Canon imagePRESS V1350 and Canon imagePRESS V1000.
• Systems integration and user training.
• Transition from legacy equipment with minimal disruption.
• Performance monitoring.

The Solution

This strategic approach enabled Landall Services to recommend a robust, future-ready solution:

Canon imagePRESS V1350 and Canon imagePRESS V1000 Production Printers

• Canon imagePRESS V1350: Built for high-volume production with print speeds of up to 135 pages per minute. Its robust design ensures maximum uptime and efficiency, making it ideal for handling demand.
• Canon imagePRESS V1000: A versatile production printer supporting a wide range of media types and sizes while maintaining exceptional colour consistency, perfect for commercial print environments requiring flexibility and short-run jobs.

The solution design and development phase spanned two months, ensuring the proposed equipment met all operational requirements. Implementation took an additional two months, during which Landall Services provided seamless integration and training, minimising disruption and maximising efficiency. Landall Services’ approach had helped with long-term planning by improving reliability and expanding capabilities. It ensured equipment produced consistent output, handled higher-volume, more complex jobs, increased profitability, and enhanced customer satisfaction.

Are you looking at make a similar amount of savings as Riverside Printers?

By partnering with Landall Services, Riverside Printers successfully overcame its operational hurdles, achieving greater efficiency, cost savings, and reliability. This strategic investment not only resolved immediate pain points but also positioned the company for sustained growth and competitiveness in the commercial printing industry.