Masonry Contractor Case Study

About the customer

Our client stands as one of the United Kingdom’s oldest and most esteemed restoration companies, with a rich history spanning over 150 years. Situated in London, this medium-sized enterprise boasts a workforce of approximately 250 employees, dispersed across the United Kingdom.

The challenges

The challenges to be addressed

1. Doubts persisted regarding the adequacy of their existing supplier’s service quality.
2. Skepticism surrounded the fees imposed by their supplier.
3. The necessity for an environmentally sustainable solution was paramount.

Why was our company uniquely positioned or qualified to address this challenge

As a pioneering force in Managed Print Services within the UK, we were distinctively positioned to confront these challenges. Our comprehensive product portfolio, coupled with our innovative methodology, set us apart. Our unwavering commitment to introducing environmentally sustainable product alternatives distinguished us from the competition. By prioritizing seamless customer experiences, embracing a consultancy-first approach, and pioneering new service offerings, we were primed to craft a tailored solution that aligned precisely with the customer’s challenges and objectives.

The expected outcomes

The client’s expectations encompassed a comprehensive evaluation of their device fleet, inclusive of cost-saving initiatives and robust measures for environmental carbon and biomass offsetting.

The solution

How we approached the challenge

We embarked on this journey by conducting meticulous research and a detailed analysis of their printing data. Gaining insight into the current landscape, user requirements, and future print volume goals was pivotal. Additionally, we scrutinized existing contracts to unearth any concealed charges or clauses that could lead to substantial settlements. Our conversations also centred around their environmental footprint, exploring potential remedies to mitigate both carbon and biomass impacts.

What was the solution

• The deployment of state-of-the-art, brand-new devices.
• Strategies to economize on leasing and service expenses.
• A suite of environmentally-focused services.

The timeline

The results

What were the immediate benefits

1. Reduce overhead costs for this technology, allowing them to reinvest savings into creating a more profitable business, better employee satisfaction and better services for their customers.
2. Reduced environmental impact

What were the long-term results

1. Sustained cost reduction.
2. Increased turnover.
3. Continued reduction of environmental impact.
4. Enhanced service quality.
5. Reduced device downtime.
6. Elevated employee satisfaction.