Fully managed IT service
You’ll receive a personalised managed service that is built around your team. Supporting you with strategic IT planning, best-in-class support, and industry leading SLAs.
The benefits.
We’re a trusted partner, with the professionalism, skills and experience you’d expect from a global brand, but with a more personal service-delivery.
Proactive support
Our helpdesk remote support
- Fixed monthly fee
- Unlimited telephone and remote support
- Proactive Infrastructure monitoring and alerting
- Network patch management
- Microsoft 365 portal and license management
- 8/6 Standard offering, or 24/7 operations available
- Monthly performance reporting
- Third-party supplier management
- Problem management
- Asset management
- Change management
- Dedicated Account Manager
Proactive monitoring
Monitoring reports & alerts
We offer a managed IT solution that includes:
- Remote access
- Asset management
- Automation
- Patch management
- Third party integrations
- Security operations centre
- Comprehensive reporting
- Hardware monitoring
Remote monitoring & management
Proactive monitoring technology
You'll benefit from our smart solution that protects your critical data and applications. As part of our managed service, your business is protected with an RMM solution that'll allow us to monitor and manage:
- Servers
- PCs
- Microsoft Azure
- Cloud-to-cloud backup and fast recovery
- Advanced threat protection and spam-filtering
- Fast and easy file and folder backup
- Safe file sync and share with a centrally managed platform
- Patch management
- Virus management
- HDD utilisation + computer health
- Remote mangement
Account management
Great service support
We’ll then provide an on-going remote and on-site support service.
- Check SLAs
- Discuss any improvements
- Discuss product of the month
- Resolve issues fast
- How else can we help?
- Discuss roadmap progress
- Discuss new products
- Build and update roadmap
- Sugest future technologies
- Industry development
- How else can we help?
Proven methodology
The Landall consultancy process.
Gain a detailed insight into the true cost of your business connectivity solutions.
Review
We independently review your businesses existing infrastructure and identify workflow issues.
Recommend
Our consultants will advise you on what solution is best recommended, based on your unique environment.
Execute
The Project management team then create an installation plan.
Manage
We’ll then provide an on-going remote and on-site support service.
Monitor
Our system will regularly report on status and efficiency of the IT systems.
Optimise
Data from the monitoring stage allows us to create a continuous improvement plan of action.
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FAQs
Frequently asked questions
What is a Managed IT Support?
A completely outsourced service where the external supplier helps the organisation manage and maintain IT infrastructure on a contracted or subscription basis. This service is often used in collaboration with an organisation internal IT team and is designed to help ease the workload or replace the internal team altogether.
What services are included in a Managed IT Service?
There are a wide and varying range of services included from vendor to vendor, however, the most common services include network testing, network monitoring, network security, connectivity, and bandwidth, providing data storage, managing installations and upgrades, and implementing software patches.
Is Managed IT Support worth it?
The simple answer is yes, however, this depends on the scope and requirements for your organisation. If you’re a small or medium sized business then having an external IT support team can help save your business thousands in productivity, security threats and compliance issues.
Why are Managed IT Services important?
The simple answer is yes, however, this depends on the scope and requirements for your organisation. If you’re a small or medium sized business then having an external IT support team can help save your business thousands in productivity, security threats and compliance issues.
Blog & News
Under the spotlight
Discover industry leading insights, ways to better equip your team to succeed and resources designed to help you better understand your office technology.