IT support

Fully managed IT service

You’ll receive a personalised managed service that is built around your team. Supporting you with strategic IT planning, best-in-class support, and industry leading SLAs.

The benefits.

We’re a trusted partner, with the professionalism, skills and experience you’d expect from a global brand, but with a more personal service-delivery.

Proactive support

Our helpdesk remote support

Using a variety of monitoring tools, our managed IT support service offers proactive solutions to keep systems functioning.
  • Fixed monthly fee
  • Unlimited telephone and remote support
  • Proactive Infrastructure monitoring and alerting
  • Network patch management
  • Microsoft 365 portal and license management
  • 8/6 Standard offering, or 24/7 operations available
  • Monthly performance reporting
  • Third-party supplier management
  • Problem management
  • Asset management
  • Change management
  • Dedicated Account Manager

Managed IT support - proactive support

Proactive monitoring

Monitoring reports & alerts


We offer a managed IT solution that includes:

  • Remote access
  • Asset management
  • Automation
  • Patch management
  • Third party integrations
  • Security operations centre
  • Comprehensive reporting
  • Hardware monitoring

Remoate & on-site support

Remote monitoring & management

Proactive monitoring technology


You'll benefit from our smart solution that protects your critical data and applications. As part of our managed service, your business is protected with an RMM solution that'll allow us to monitor and manage:

  • Servers
  • PCs
  • Microsoft Azure
  • Cloud-to-cloud backup and fast recovery
  • Advanced threat protection and spam-filtering
  • Fast and easy file and folder backup
  • Safe file sync and share with a centrally managed platform
  • Patch management
  • Virus management
  • HDD utilisation + computer health
  • Remote mangement

Account management

Great service support


We’ll then provide an on-going remote and on-site support service.

Monthly

  • Check SLAs
  • Discuss any improvements
  • Discuss product of the month
  • Resolve issues fast
Quarterly

  • How else can we help?
  • Discuss roadmap progress
  • Discuss new products
Annually

  • Build and update roadmap
  • Sugest future technologies
  • Industry development
  • How else can we help?

IT account management image

Proven methodology

The Landall consultancy process.

Gain a detailed insight into the true cost of your business connectivity solutions.

1

Review

We independently review your businesses existing infrastructure and identify workflow issues.

2

Recommend

Our consultants will advise you on what solution is best recommended, based on your unique environment.

3

Execute

The Project management team then create an installation plan.

4

Manage

We’ll then provide an on-going remote and on-site support service.

5

Monitor

Our system will regularly report on status and efficiency of the IT systems.

6

Optimise

Data from the monitoring stage allows us to create a continuous improvement plan of action.

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FAQs

Frequently asked questions

 

What is a Managed IT Support?

A completely outsourced service where the external supplier helps the organisation manage and maintain IT infrastructure on a contracted or subscription basis. This service is often used in collaboration with an organisation internal IT team and is designed to help ease the workload or replace the internal team altogether.

 

What services are included in a Managed IT Service?

There are a wide and varying range of services included from vendor to vendor, however, the most common services include network testing, network monitoring, network security, connectivity, and bandwidth, providing data storage, managing installations and upgrades, and implementing software patches.

 

Is Managed IT Support worth it?

The simple answer is yes, however, this depends on the scope and requirements for your organisation. If you’re a small or medium sized business then having an external IT support team can help save your business thousands in productivity, security threats and compliance issues.

 

 

Why are Managed IT Services important?

The simple answer is yes, however, this depends on the scope and requirements for your organisation. If you’re a small or medium sized business then having an external IT support team can help save your business thousands in productivity, security threats and compliance issues.

Blog & News

Under the spotlight

Discover industry leading insights, ways to better equip your team to succeed and resources designed to help you better understand your office technology.

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The Complexity of Navigating Production Printer Credit Approvals

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Are you ready to take the stress out of managing your IT?