Global Forwarding & Shipping Case Study

About the customer

As a company, they provide global forwarding and shipping services, specialising in complete freight forwarding and storage solutions. They operate from multiple locations and have 16 remote users across the country. With projected growth, they are expanding to a new warehouse.

HD Forwarding is a new company with zero IT experience. With plans to expand and increase their workforce, they needed someone to support their growth and provide IT consulting on best practices.

The problems to solve

1. Lack of data security.
2. Absence of a data backup system.
3. Need for admin credentials.
4. Inefficient licensing.
5. Unpreparedness to expand at the predicted rate.

Why they engaged with us

Through word-of-mouth, HD Forwarding became aware of our expertise in this specific field. Landall, as a fast-growing company, has experience with rapid growth in the post-COVID world. We have built a portfolio of clients who achieved similar results with Landall solutions, allowing us to better manage client expectations and offer advice. This established trust that we could assist them with their expansion.

One of the key reasons HD Forwarding chose to engage with Landall is that we are an independent consultancy, fostering a knowledgeable and unbiased relationship. This is particularly reassuring for a company seeking guidance on both current needs and future projections.

Other key factors that led to HD Forwarding engaging with Landall:

• Our commitment to ISO 9001
• Internal knowledge in IT service support
• Demonstrable results in IT services
• UK based friendly support desk
• Good relations and personalised services
• Personable and reliable. Trust!

Expected outcomes

“To never have to worry about IT again!”.

The company sought assurance that Landall would provide suitable equipment for their current operations and lay the foundations for their future goals. They were interested in solutions that could scale with them.

The solution

Our response was based on experience. Our IT team assessed HD Forwarding’s current environment, gaining a better understanding of existing measures and identifying necessary new solutions. Additionally, we suggested cost-saving measures. We took responsibility for consolidating and migrating licenses and building laptops.

Part of our solution:

• New and appropriate licensing
• Hardware installation
• Security enhancements (setting up a firewall)
• Admin credentials management
• Growth consulting – recommendations for future investments
• Microsoft Office 365 implementation (Microsoft Defender, Outlook, OneDrive)
• Comprehensive data backup system (previously absent)
• Training on Microsoft Teams and its optimal use.”

The timeline

This bespoke solution was quick and efficient, only taking 1 week to implement. This largely impressed the client.

The results

After Landall Services Ltd revamped HD Forwarding’s IT department, we have received zero service calls since the installation. This has been paired with glowing reviews detailing how their new set-up is already enhancing their growth.

What were the immediate benefits

1. The client saw an immediate reduction in costs. This is because all the correct licenses were implemented, and all unnecessary contracts were terminated.
2. Streamlined processes increased workflow and promote future growth.
3. Ultimately, the new solutions led to company-wide stress relief.

What were the long-term results

1. HD Forwarding saw a significant reduction of outbound service calls.
2. Further cost reductions due to minimised need for outsourcing.
3. Increased productivity and rapid growth rate.
4. Futureproofing of the business with modern solutions and connected digital technology.