Care Home Case Study

About the business

Appcourt is a family-run care home situated in the heart of Middlesex. This three-floor facility offers full-time care for its residents.

The challenge

Appcourt found themselves paying a significant amount for a solution that couldn’t fulfill a crucial objective for their care home. They required a solution to future-proof their business by accurately monitoring residents’ water consumption, especially during the warmer months when hydration is critical for elderly residents’ well-being.

The problems to solve

1. Inadequate Wi-Fi coverage within the care home due to thick walls.
2. Inability to effectively monitor residents’ water intake due to Wi-Fi limitations, affecting the monitoring system.
3. Usage of an outdated on-site LSDN telephony system unsuitable for the business.
4. The necessity to double up on telephony and internet agreements due to connectivity issues.
5. Persistent call dropouts on the current phone system, causing problems during emergency calls.

Why they engaged with us

We were chosen to create a customised solution that aligns with their goals due to our consultants’ previous relationship with the family and Landall Service’s capacity to design robust solutions. Our internal expertise and dedicated support service played a key role in their decision.

Expected outcomes

The customer sought an affordable solution that would prepare their business for the future. They aimed for a functional connectivity solution, a managed print service, and a telephony solution that enhances workforce flexibility.

The solution

Landall Service approached the challenge by comprehensively understanding the customer’s problems. We conducted an in-depth infrastructure audit and tailored our solution to enhance security, productivity, connectivity, and reduce stress.

1. Managed print
   Personalised SLA service with secure devices to counter cyber threats.

2. Hosted telephony
   Flexible hosted telephony with both soft clients and hard phones for different floors.

3. Connectivity
   A mesh network with Wi-Fi hotspots spanning three floors.

The timeline

The bespoke solution took approximately 2-3 weeks for planning and design, followed by a few additional days for implementation.

It then took a couple extra days to implement the solution.

The results

Thanks to our thoughtfully designed solution, we successfully achieved the care home’s primary objective. Our solution not only met their requirements but exceeded expectations.

Immediate benefits

1. Stable phone calls without dropouts.
2. Accurate monitoring of residents’ water intake.
3. Improved flexibility for call transfers.
4. Reduced employee stress, enabling calls from various locations.

Long-term results

1. Increased productivity
2. Reduction in spend.
3. More flexibility and better quality of life for their residents.
4. Enhanced security.
5. Futureproofing of the business with modern connected digital technology.