What is this policy?

This Privacy Notice explains how Landall process the personal information that we collect from our customers and prospective customers. Landall Services Limited is the data controller of your personal information, that is, the entity that determines the ‘purposes and means’ of the processing of the personal information processed about you, or, in other words, the uses for which Landall Services Limited processes your personal information and the manner in which it is done.

Whose personal data do we process?

We may process personal data relating to you if:

  • You are a customer or a supplier of ours.
  • You use our products or services.
  • You work for a customer or a supplier of ours, or for someone who uses our products or services.
  • You are someone (or you work for someone) to whom we want to advertise or market our goods or services. In this case, we may have obtained your details direct from you or from another source.

We collect personal information in the following circumstances:

When you have expressed interest in a product or service we offer: We will collect your business contact details. For example, if you approach us online, attend our stall at an event and/or call us about a potential service or product, we will make a note of your details so that we may follow up on your query as well as offering other products and services that may be of interest to your business. Upon registering for a Service we offer: You will be asked for several personal details that are necessary to create a service portal account and offer you our Services. Some of these fields are marked as compulsory. If you do not provide us with information which is marked as compulsory we may be unable to provide all or part of the Services to you. When you use our Services: We may collect and process personal information regarding your use of such Services to improve your overall experience and to fulfill our obligations to you. When we research our market and find potential buyers: To make sure we are reaching the appropriate business audiences, we may from time to time purchase marketing lists and other databases providing contact details. These may contain your name, business email address and business phone number. However, we do not buy marketing lists which contain your private, outside-of-work contact details. To improve your user experience and the overall quality of our Services: Knowing your basic personal details lets us personalise any communications we send to you. For example, we collect your role information to ensure we provide marketing which is relevant to your role in your business.

What personal data do we collect?

We may process your personal details, including:

  • Your name.
  • Who you work for, and your job function or department
  • Your address, phone number, email address or other contact details (these details may relate to your work or to you personally, depending on the nature of our relationship with you or the person that you work for).

What do we do with your personal data?

We may process your personal data for the following purposes:

  • To enter into, and to perform, contracts with you or the person that you work for.
  • To: provide goods and services to customers or other users of those goods and services; obtain goods and services from suppliers; manage and administer our relationships with customers, suppliers or other users of our goods and services;

Where you or the person that you work for may be the relevant customer, user or supplier of goods or services for these purposes.

  • To advertise and market, and provide information about, our goods and services.  This may be via direct marketing communications (such as emails) or telephone calls.  This may included making suggestions and recommendations about goods or services that may interest you or the person that you work for, and it will be subject to your stated preferences where relevant.
  • To administer our website under our terms and for internal operations, including troubleshooting, and data analysis, testing, research, statistical and survey purposes.
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer.
  • To keep our website and other systems safe and secure.
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising.

How we share your information?

Within Landall Services Limited

We restrict access to personal data to people within our group of companies who have a “need to know” such information. For example, we may pass personal data we collect about you to our local sales businesses or local service centres in order to provide our Services where you are located.

Outside Landall Services Limited, to our partners and third parties

Except as described in this notice or where you have provided your consent, the personal information processed when you use our Services will not be shared with or disclosed to other individuals or businesses, for their own use, other than Landall Services Limited.

We may disclose your personal information to the following third parties, amongst others, for the purposes described here:

  • Vendors or other subcontractors with whom we have a business relationship and who provide products and services to us so that we can provide our Services to you (such as warehousing and delivery, maintenance and servicing partners, software development, website hosting and management);
  • Third-party service providers which carry out marketing campaigns, lead generation or run customer surveys on our behalf;
  • Payment processing companies, credit reference agencies and anti-fraud screening service providers in order to process payments and (where necessary) to carry out fraud-screening;
  • With our professional and legal advisers for the purposes of obtaining commercial, financial or legal advice;
  • In the event that we sell any business assets, personal information may be disclosed to a potential buyer. In these circumstances, we will make reasonable attempts to ensure the buyer will be bound by the terms of this Privacy Notice;
  • In exceptional circumstances, personal information may be shared with third parties, such as the police and regulatory authorities, to protect our rights, property, or the safety of our customers, staff and assets;
  • We may also disclose your personal information if it is necessary to comply with a legal obligation in any jurisdiction, including where that obligation arises as a result of a voluntary act or decision by us (e.g. our decision to operate to a country or a related decision).