Overview:

This client is recognised as the world’s leading corporate immigration services provider and adviser. The firm employs more than 3,400 immigration professionals and support staff located in over 40 offices across the Americas, Asia Pacific and EMEA. Each office is established either as a law firm or an immigration consultancy, in accordance with applicable local law and regulation.

Objective:

Due to the nature of the law firms’ operations, substantial volumes of printed material are produced each year by partners, lawyers and associated support staff. The client was looking for a provider with a European reach but a local team. In addition to this they were looking to improve reliability over their existing technology by introducing new products and increased services. The existing provider had bolted together numerous solutions throughout EMEA and left contracts and expenditure in an unmanageable state.

Approach:

Landall engaged with the client to provide a full audit initially, whereby the current contracts, costs and services were analysed and measured. Via a staged approach, the Project Team ensured a trouble-free cross-border installation whilst focusing on delivering a central management portal to the customer.  Landall successfully delivered increased efficiencies and security benefits for the customer whilst sourcing the optimum hardware to cope with ever increasing volumes.

Result:

The client started working with Landall in the U.K (London and Sheffield) by introducing new Canon hardware with a fully embedded Nuance print management system. Landall took time to deliver all upgrades whist ensuring business could operate without disruption, also supporting the client with out of hours installations. Landall worked closely with the clients IT team to ensure existing print servers and software were configured correctly whilst looking at best options to ensure business continuity should printing fail.

Due to the success of the project, the client have since awarded the next phases of the project to Landall which covers, Brussels, Dubai, Qatar, Dublin, Zurich and soon to be Paris.

Landall ensures all service response is optimised by offering a less than 1 hour response time to remote support calls via Landall’s helpdesk. This is offering the client a second-to-none service that was not possible with the previous manufacturer.