WHAT WE OFFER

Increased security, better managed service

With an increase in cyber threats, it is now more important than ever to have a team that can protect and support your business.

It can be difficult to maintain a business’s IT infrastructure, as a small or medium-sized business. We help take care of all the stress around new legislation, cyber threats, and maintaining installations of updates. We provide a fully managed IT service that keeps your business protected and moving forwards.

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IT Support

SERVICES

IT support that keeps your business moving forward

When it comes to IT support, you want to know that your team has the support they need to keep them moving forward. Limiting the amount of time, they wait for your infrastructure to get repaired or back up working.

Proactive 24:7

Proactive 24/7 monitoring

Our IT support team utilise industry leading technologies to monitor and report on the up time of servers, websites, and APIs. A proactive solution that focuses on fixing issues before they arise, so your downtime is kept to a minimum.

Features

  • Dedicated support to keep your team functioning productively
  • 24/7 technology monitoring
  • Monthly monitoring reports

Remote support

On-site & Remote Support

Our technical support team can either attend on-site or repair most issues remotely, which can help hybrid workforces stay connected. Whatever the issue, we can support your varying departments keep their technology functioning productively.

Features

  • Fix remotely or on-site
  • Dedicated remote support for WFH employees
  • Jargon free support

Anti-virus management

Our team will carefully manage your anti-virus software, updating where needed and recommending firewall upgrades to help increase system security. We proactively monitor to help protect your business against malware and cyber-attacks.

Features

  • Increased security
  • Reduce security threats
  • Low-cost service maintenance

Daily back-up Checks & Alerts

Our team monitor daily back-ups and send out alerts if any issues are identified.

Features

  • Increase fault visibility
  • Data loss protection
  • System issue alerts

Patch management

Patch & Release Management

Our team works around your schedule, making sure to push updates and carry out patches that cause the least disruption possible to your business.

Benefits

  • Minimising downtime

capacity management

Capacity & Availability

Our support team will map out plans to make sure your networks performance is optimised to its highest capability.

Benefits

  • Improve capacity
FAQs

We’ve got the answer

 

What is managed IT support?

A completely outsourced service where the external supplier helps the organisation manage and maintain IT infrastructure on a contracted or subscription basis. This service is often used in collaboration with an organisation internal IT team and is designed to help ease the workload or replace the internal team altogether.

What services are included in managed IT services?

There are a wide and varying range of services included from vendor to vendor, however, the most common services include network testing, network monitoring, network security, connectivity and bandwidth, providing data storage, managing installations and upgrades and implementing software patches.

Is managed IT support worth it?

The simple answer is yes, however, this depends on the scope and requirements for your organisation. If you’re a small or medium sized business then having an external IT support team can help save your business thousands in productivity, security threats and compliance issues.

Why are managed IT services important?

Simply, they allow a business to focus on core projects that drive the business forward rather than maintaining the technology infrastructure of the business. This can either work in partnership with the internal IT team or exclusively on a contracted basis. This helps save the business money over a longer period and can cost less than setting up an internal IT team.

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TIME TO CONSOLIDATE YOUR IT DEPARTMENT?

Contact us today and discover how we can help you reduce your IT burden with a dynamic external IT help desk.

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